Contact information
Contact Us
We'd love to hear from you.
Whether you have a question about your order, need assistance with a product, or simply want to get in touch, the Eloria team is here to help.
Our goal is to provide friendly, professional support and respond to all enquiries as quickly as possible.
Customer Support
📧 Email
eloriacustomersupport@gmail.com
Please include your full name and order number (if applicable) when contacting us so we can assist you as quickly as possible.
Support Hours
Monday – Friday
09:00 – 17:00 (SAST)
Saturday
09:00 – 13:00 (SAST)
Sunday & Public Holidays
Closed
Messages received outside of our business hours will be answered as soon as possible on the next business day.
Order Enquiries
For questions regarding:
- Existing orders
- Shipping and delivery
- Returns or exchanges
- Product information
- General customer support
Please contact us at:
📧 eloriacustomersupport@gmail.com
Returns
Please do not return any items without contacting Eloria first.
All return requests must be approved before a return address and further instructions are provided.
For more information, please refer to our Return & Refund Policy.
Response Times
We aim to respond to all enquiries within 1–2 business days.
Response times may occasionally be longer during promotions, public holidays or periods of unusually high enquiry volumes.
Stay Connected
Follow Eloria on social media for new collections, product launches and exclusive offers.
Instagram: @eloria.official (replace with your actual handle)
Facebook: Coming Soon (remove if you don't plan to create one)
TikTok: Coming Soon (remove if you don't plan to create one)
Our Promise
At Eloria, every customer matters.
We are committed to providing thoughtful service, clear communication and support you can rely on. Whether you have a question before placing an order or need assistance after your purchase, we're here to help every step of the way.
Thank you for choosing Eloria. 🤍